Claims

Chala Claims Form

For all retail claim requests, please contact the original point of purchase. We do not offer exchanges. Proof of purchase is required.

All replacements for defective items are only deliverable to contiguous US addresses within 12 months of purchase.

For further information, please click here.

Name (First & Last) *

Phone *

Email *

Accept to receive an email confirmation upon completion of this form.

Let us know if you are a wholesale or retail buyer.

Wholesale buyer (if you checked this box, please fill out the additional information section below)

Retail buyer (if you checked this box, please provide proof of purchase below)

Proof of Retail Purchase (Receipt/Transaction Details)

The max file size is 10MB.

Please upload a file before submitting.

Reason for your claim *

*Please provide us with a brief description of your claim. (i.e. broken zipper, missing button, received an incorrect item, item missing from shipment, etc.)

Attachments

For all defect claims, we require a photo of your handbag/accessory in its entirety and a detailed photo of the defective area.

Warranty claims may take 2-4 weeks to process. We greatly appreciate your patience and understanding! Please review your email for follow-up correspondence and updates from our claims department.

Image Upload

The max file size is 10MB.

Please upload a file before submitting.

Image Upload

The max file size is 10MB.

Please upload a file before submitting.

Image Upload

The max file size is 10MB.

Please upload a file before submitting.

Image Upload

The max file size is 10MB.

Please upload a file before submitting.

Image Upload

The max file size is 10MB.

Please upload a file before submitting.

Image Upload

The max file size is 10MB.

Please upload a file before submitting.

Wholesale Buyers - Additional Information

Company Name (with D.B.A if applicable)

Invoice Number

Invoice Date

Complete Shipping Address

Please include: Street Address, City, State, Zip Code

Product Details

SKU# & Item Description

Quantity

SKU# & Item Description

Quantity

SKU# & Item Description

Quantity

SKU# & Item Description

Quantity

Thank you for contacting Chala Handbags! Due to the high volume of inquiries and correspondence we receive, our response times may vary. We assure you that we are responding to all correspondences as efficiently as we can. Your patience is greatly appreciated.

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