Damage Claim Form

Received a damaged item? We are here to help. Please read our policy carefully and submit the form below!

We understand that sometimes things can go wrong, and an item may arrive damaged. If you receive a damaged item, it is important to report it to us as soon as possible, because we have a strict policy in place that requires customers to report any damage within 48 hours of delivery. This policy allows us to promptly address the issue and ensure that you receive a satisfactory resolution. Please note that we will not be able to process any claim that is reported after 48 hours of delivery. We strongly encourage you to inspect your items as soon as they arrive and notify us of any damage immediately. In the event that a product is damaged and deemed fixable by our manufacturer, we will assign a technician to your residence to repair the item, at no cost for you. We want to make sure that you are completely satisfied with your purchase, and we will do everything we can to make it right. Make sure to keep the original packaging of damaged merchandise as it is required if the manufacturer accepts replacement.

Contact Information

First Name *

Last Name *

Email *

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Order Information

Order # *

The order number can be found on the invoice sent to your email

Delivery Date *

Have 48 hours passed after receiving the delivery? *

Yes

No

Damage Information

Picture of the damage *

Please submit a wide picture of the item, so we could locate the damage. The max file size is 50MB.

Please upload a file before submitting.

Close Up Picture of the damage *

Please submit a close up picture of the damage to determine the size of the damageThe max file size is 50MB.

Please upload a file before submitting.

Serial Number of the Item & SKU Number *

The serial number of the item is found on packaging label. It can also be seen on the back of the product and/or the bottom. The max file size is 50MB.

Please upload a file before submitting.

How many items were damaged ? *

Please notate any item/box that were damaged.

Do you have the originial packaging? *

Please save the original packaging until a resolution has been made

Yes

No

OUT OF TEXAS ORDERS

FOR OUT OF TEXAS CUSTOMERS ONLY Please submit a picture on the time of the delivery showing the pallet/crate

It is important to have a picture of the items before and after to process the claim. The max file size is 50MB.

Please upload a file before submitting.

OPTIONAL: Checklist if you have submitted all the required informations

Check all that you have submitted in this form

Order number

Contact Information

Date of the delivery/damage/loss

Serial # and SKU

How many items were affected

Pictures

Packaging Picture

Brief Description

I have read and understood the terms and conditions *

By making a purchase from Luna Furniture you acknowledge and agree to our "All Sales Final" and "No Returns Allowed" policy. We appreciate your business and are here to assist you with any questions or concerns you may have. If the money paid for the merchandise is returned to the customer by any means, including but not limited to refund or chargeback, the merchandise automatically comes into the merchant’s possession regardless of the locations of the parties and the merchandise. In the face of such a situation, the customer shall be responsible for returning the merchandise in the condition it was received and assist the merchant with the return process. Failure to do so shall result in criminal and civil liability for the customer and entitles the merchant to file criminal and/or civil lawsuits at courts whose jurisdiction shall be determined by the merchant. In such a case, the customer shall be responsible for all the associated costs, including but not limited to litigation costs and attorney fees. Please contact our customer service team for any further assistance.

Contact Information

Order Information

Damage Information

OUT OF TEXAS ORDERS

Order products

Order Total (The sum of all the prices of all the items in the order, taxes and discounts included.)

Contact information

Shipping address

Billing address